www.kazakhstan-evisa.com is an independent visa support platform. We are not a government department, embassy, or consulate, and we do not provide legal advice. Final visa decisions are made only by official authorities.

When These Terms Apply

These terms apply when you use this website, submit forms, upload documents, or make payments. By continuing, you agree to these Terms and related policies. If you do not agree, please stop using the service.

Service Scope

We provide administrative assistance, including application review, document checks, and submission guidance. We do not issue visas and cannot guarantee approval.

Our support may include document organization, form completeness checks, and status updates based on available information.

We do not control embassy timelines, interview requirements, background checks, or immigration policy changes. Applicants must respond directly to any additional authority requests within the given deadline.

Information You Submit

You must provide accurate and complete information. Incorrect or missing details may cause delays, rejection, or cancellation, and remain the applicant's responsibility.

Account Responsibility

If login access is provided, keep your credentials secure and report unauthorized activity immediately. We are not liable for losses caused by weak password security or user-side sharing.

Service Availability

We may update, suspend, or discontinue website features at any time for technical, legal, or operational reasons. Temporary downtime may occur due to maintenance, heavy traffic, or external provider issues.

Time Estimates

Any processing time shown is an estimate. Delays may occur due to authority workload, holidays, document checks, or system interruptions. Completion by a fixed date is not guaranteed unless clearly stated.

Fees and Charges

Payments may include government fees and private service charges. As an assisted platform, costs may be higher than direct filing. Please review final charges before confirming payment.

Cancellation and Refund Rules

Cancellation is usually possible only before active processing starts. Most requests should be made within 1 hour of submission, and urgent requests within 15 minutes.

Refund eligibility depends on processing stage, payment status, and policy terms. Approved refunds are returned to the original payment method and may take additional bank processing time.

Non-Refundable Situations

Fees are generally non-refundable after visa issuance or an authority decision. Refunds may also be declined when rejection or cancellation is linked to incorrect information, missing documents, ineligibility, or delayed applicant response.

Liability Limit

To the extent allowed by law, we are not liable for indirect or consequential losses, including missed flights, hotel losses, business interruption, or lost profits. Total liability is limited to USD 99 or the amount paid for our service, whichever is lower.

Data Security and Payment Partners

We use reasonable technical safeguards and encrypted payment channels. Payments are handled by third-party processors with their own compliance and fraud controls. No online system can guarantee absolute security.

Cookies and Analytics

We may use cookies, logs, and analytics tools to improve service quality, security, and performance. You can manage cookies in your browser, but disabling essential cookies may reduce functionality.

Data Retention and Disclosure

Data is stored only as long as needed for service delivery, legal compliance, fraud control, and dispute handling. We may disclose information when required by law, lawful authority requests, or legitimate corporate restructuring.

External Links and Legal Notice

Third-party links are provided for convenience only, and we do not control external website content. This website is informational and not legal advice. For legal interpretation or official requirements, consult qualified professionals and government sources.

---

Privacy Policy

We, at our website, portal or software, believe in being open, clear, and honest about how we collect, use, and share the personal information of our users. By 'personal information' we refer to any information which can help to identify a person, either on its own or in combination with other data.

We shall not use your personal information for any other purposes other than those outlined in this Privacy Policy and we are dedicated to safeguarding all our users' data. By using our website, portal or software you agree to this Privacy Policy and its terms.

Types of personal information we collect

our website, portal or software may collect the following types of personal data for a range of purposes:

Personal information you provide

To allow the government to make a decision on whether to approve or deny a visa application, it is necessary for us to collect a range of personal information to pass to the authorities. Applicants provide us with this data by entering it on an online form.

The types of personal information we collect include the users' full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We also collect certain types of information which is considered to be highly-sensitive such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background and genetic information.

Requested Documentation

We sometimes request documentation which is necessary to process visa applications. The types of documents we request include: IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters (in relation to minors).

Device information

We collect information about the devices people use to connect to our website, portal or software including laptops, mobiles, and tablets. We collect information such as IP addresses, browser and operating systems, and geographical locations. We also collect data regarding the habits and preferences of our users, such as how long they spend on and how often they visit it.

How your personal information is used

We use the information we collect in different ways connected to the specialized services we offer. Users' information may be used for the following purposes:

To process your visa application, document process / ETA documents.

We use the personal information which applicants provide on our online form to process their visa applications. The information provided is shared with the relevant authorities so they can grant or deny the visa request.

To communicate with you

We use the information we collect to communicate with you effectively. We use your data to respond to your emails, deal with your requests, answer your questions, and to email notifications about the statuses of visa applications.

To improve this website and our services

We use various programs to analyze the information we collect in order to improve the overall experience for our web users. We use the information to improve both the services we offer and our website.

To comply with the law

our website, portal or software may need to share users' personal information to comply with various laws and regulations. This be during legal proceedings, investigations, or audits.

Other purposes

Your data may be used for other reasons such as verifying compliance with our Terms and Conditions and Cookie Policy, improving security measures, or helping to prevent fraudulent activity.

How your personal information is shared

We do not share your personal information with third parties except in the following circumstances:

With governments

We share the information you enter on the online application and the documentation you provide with the government so they can process your visa request. The government needs this information to either approve or deny your visa application.

With third-party service providers

our website, portal or software uses third-party service providers to carry out specific tasks. These types of services include: processing credit or debit card payments, providing advertisements, sending and receiving emails, and analyzing information such as user habits and preferences. We only share the information which is necessary for the service providers to carry out their functions.

With our affiliate companies

We are a global business which operates in a number of countries and we work in collaboration with a number of affiliate companies. We share information with our affiliate companies and we may transfer data between our own internal offices.

For legal purposes

when we are required to do so by laws or regulations, which may exist within or outside the user's country of residence, we may disclose personal information to relevant authorities.

our website, portal or software may need to disclose personal information in the following circumstances: to comply with legal processes, to respond to requests from public authorities and officials, to enforce our Terms and Conditions or policies, to protect our operations and those of our affiliates, to protect our privacy, rights, or safety, to enable us to pursue legal remedies, or to limit the civil damages we may incur.

Managing and deleting your personal information

You can contact us any time to request the deletion of your personal information. You can also request an electronic copy of all the personal information we have collected about you.

Security and Retention of Personal Data

Personal information is stored using servers which are protected by passwords, firewalls, and physical security. We use high-security protocols to prevent the loss, theft, misuse, and alteration of personal data. Personal data is kept for a period of three years, after three years it is deleted automatically. Data retention procedures ensure that we comply with relevant laws and regulations. Users acknowledge that it is not the responsibility of our website, portal or software to guarantee the security of information when they send it via the internet.

Amendments to this Privacy Policy

our website, portal or software reserves the right to make changes to this Privacy Policy without giving users prior notification. Any changes to this Privacy Policy will come into effect from the moment they are published.

It is the user's responsibility to ensure that he or she is informed of the terms of the Privacy Policy at the moment of purchasing services or products or services from our website, portal or software.

Third Party Websites

our website, portal or software may contain links to third-party websites which are not operated by us. We are not responsible for the privacy policies or any other practices of any linked third-party websites. We recommend that you carefully review the privacy policies of all third-party sites before you disclose any personal information.

Children's data

As we specify in our Terms and Conditions, parents and guardians give their consent for us to collect and use the data of minors by providing their data on the online form. We only collect and use the data of children to process visa applications and provide related services.

Who we are and how you can contact us

our website, portal or software belongs to Kazakhstan eVisa, a private company which offers specialized online visa application / ETA / Travel documents process services and support. We help travelers obtain visas, ETA / Travel documents form and process services from governments by providing expert help, guidance, and assistance.

For order status, cancellation, payment, or document support, contact our team through official channels listed on www.kazakhstan-evisa.com.